FAQs
How can we help?
Everything you need to know about Little Treasures, our learning towers, materials, shipping and returns. Can't find your answer? Write to us anytime at info@little-treasures.ca.
Learning Towers
What is a learning tower?
A learning tower is a height-adjustable wooden stand that safely raises your toddler to counter height, so they can take part in everyday moments like cooking, washing their hands, or helping at the sink. Rooted in the Montessori approach, it supports independence by letting your child participate instead of watching from below.
At what age can my child start using a learning tower?
Most children are ready around 18 months, once they can stand and climb steadily, and a learning tower stays useful up to about age 5. Our towers are designed for the 18-months-to-5-years range. Always supervise your child while it is in use.
Is the learning tower safe?
Yes. Our Learning Tower features removable safety bars and wide side feet that guard against tipping, giving your child a stable, enclosed space to stand. Every Little Treasures product is tested to meet Canadian and North American safety standards.
What is the difference between a learning tower and a step stool?
A step stool simply lifts a child up; a learning tower surrounds them. The enclosed frame and safety bars are what make a tower suitable for young toddlers standing at counter height, where an open stool would leave them exposed to a fall.
Does the learning tower grow with my child?
Yes. The platform is height-adjustable, so the tower adapts as your child grows, one piece that stays useful from the early toddler years through preschool.
How do I clean and maintain the learning tower?
Wipe it with a damp cloth and mild soap. Avoid harsh chemicals so the natural wood finish stays beautiful over time.
Do your products come with a warranty?
Yes. We stand behind our products, including the Learning Tower, with a satisfaction guarantee. If something is not right, reach out and we will find the solution that fits you: replacement, repair, or refund.
About Little Treasures
Who are you?
Little Treasures is a family-owned business creating high-quality, safe, and beautifully designed wooden products for children.
Where are you located?
We are based in Quebec, Canada, with distribution centres in Gatineau and Montreal.
Where are your products made?
Our products are designed in Canada and responsibly crafted in collaboration with trusted partner workshops that meet strict safety and quality standards.
Are your products safe and certified?
Yes. Every Little Treasures product is tested to meet Canadian and North American safety standards. Safety is always our first priority.
What materials do you use?
We use durable solid wood and non-toxic, child-safe finishes.
What ages are your products suitable for?
Most of our products are designed for children between 18 months and 5 years old. Always supervise your child during use.
Orders & Pre-orders
How do pre-orders work?
When you place a pre-order, your item is reserved and ships as soon as new stock arrives. Estimated delivery dates are always shown on the product page.
Can I add an item to an existing order?
Often, yes. Contact us at info@little-treasures.ca as soon as possible. If your order has not shipped yet, we will be glad to add it.
Do you offer a price adjustment if a product goes on sale after I buy it?
Yes. If a general promotion launches within 14 days of your purchase, we will honour it, provided the item is identical (model, colour), the purchase was made directly on our website, and the promotion is a public offer (not a flash sale, personal code, or exclusive offer). Contact us with your order number and a link to the promotion.
Shipping
How long does delivery take?
Orders typically arrive within 3 to 5 business days in Quebec and Ontario, and up to 9 business days in other Canadian provinces. Deliveries to the territories may take longer due to distance and carrier limitations. Tracking is shared as soon as your package leaves our warehouse.
Do you offer free shipping?
Yes, free shipping on all orders over $100 CAD across Canadian provinces. For orders under $100, rates range from $15 to $18 depending on the province. Additional fees apply for deliveries to the territories.
Do you ship internationally?
At the moment, we ship across Canada.
Where do your packages ship from?
Every order ships from our Canadian warehouse.
Returns & Exchanges
Can I return or exchange a product?
Yes. If your Little Treasures product is not the right fit, return it within 30 days for a full refund. Items must be unused and in their original packaging. To start a return or exchange, contact us at info@little-treasures.ca and our team will help.
Who pays for return shipping?
We do, for orders within Canada. Once your return is approved, we send you a prepaid return label, simply attach it and drop off your package.
How long does a refund take?
We process returns within 48 hours of receiving your package. Refunds are then issued to your original payment method within up to 10 business days, depending on your bank or card provider.
Promotions & Partnerships
Do you offer promotions?
Yes. We offer seasonal promotions and exclusive offers throughout the year. Sign up for our newsletter or follow us on Instagram to stay informed.
How can I become a retail or collaboration partner?
We would love to hear from you. Email info@little-treasures.ca with your proposal and we will review partnership opportunities.
Customer Support
How can I contact you?
Reach us anytime at info@little-treasures.ca or through our Contact page.
Do you offer live support?
We offer live chat when our team is available. As a small family business, we cannot always reply instantly, but if we miss your chat, we will follow up by email shortly after to make sure you get the help you need.
Still have a question? Write to us at info@little-treasures.ca.